Vinsight Privacy Policy

Vinsight operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized health analytics experience ("Services"). Vinsight is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and sharing of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person or can be reasonably linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it does not identify you or can not reasonably be linked to you. We may collect and process the following categories of personal information, including inferences from your personal information, based on how you interact with the Services, your location, and to the extent permitted or required by applicable law:

  • Contact information, such as your name, address, billing address, shipping address, telephone number and email address.
  • Financial information, such as credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information, such as your username, password, security questions, preferences and settings.
  • Transaction information, such as items you've added to your cart, wishlist, purchased, returned, exchanged, or canceled, and information about your past transactions.
  • Information you share in your communications with us, for example, when submitting a customer support request.
  • Device information, such as information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information is information about your interaction with the Services, such as when and how you interact or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you , for example, when you create an account, purchase products such as the Vinsight device or sensor electrodes, visit or use the Services, contact us, or otherwise provide us with your personal information;
  • Automatically through the Services , for example, from your device when you use our products or services or visit our websites and through the use of cookies and similar technologies;
  • From our service providers , for example, when we use them to provide certain technologies or when they collect or process your personal information on our behalf;
  • From our business partners or other third parties.

How Do We Use Your Personal Information?

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services. We use your personal information to fulfill our contract with you, process your payments, ship your Vinsight device and sensors, remember your preferences and product interests, send notifications related to your account, process your purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to share reviews, and create a personalized health tracking experience based on your purchases, such as product recommendations. This may include using your personal information to better personalize and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes (for example, to send you marketing, advertising, and promotional communications via email, text message, or postal mail) and to show you online advertisements for products or services on the Services or other websites based on your previous purchases or additions to your cart of Vinsight devices or sensor electrodes and your other activities on the Services.
  • Security and Fraud Prevention. We use your personal information to verify your account, provide a safe payment and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and maintain the security of our Services. When you choose to use the Services and register for an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone else.
  • Contacting You. We use your personal information to provide you with customer support, prompt responses, and effective services, and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to review or participate in legal fact-finding proceedings, to conduct potential or existing litigation or other legal dispute proceedings, and to investigate or enforce potential violations of our terms or policies.

How Do We Share Your Personal Information?

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this Privacy Policy. Examples of such situations include:

  • Sharing information with other third parties, Shopify, and merchants who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, shipping, and handling).
  • We share information with our business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support third-party services with personalized ads based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that we not share information about you to serve you targeted advertising and marketing based on your online activities across different merchants and websites.
  • When you direct, request, or with your explicit consent, certain information is shared with third parties; for example, sharing information to send you Vinsight sensor electrodes or if you use social media widgets or login integrations.
  • Sharing information with our sales partners or other units within our corporate group.
  • Sharing information in connection with business transactions such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, the rights of our users, or others.