Return policy

Since we have a 30-day return policy, you have 30 days to request a return after receiving your product.

To return your item, it must be in the same condition as when it arrived: unused, with tags, and in its original packaging. You must also have a receipt or proof of purchase.

To initiate a return, you can contact us at [ INSERT RETURN ADDRESS]. Please note that returns must be sent to: [INSERT RETURN ADDRESS]

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items returned to us without a return request will not be accepted.

For all your questions about returns, you can always contact us via e-mail .

Damages and Problems

Please inspect your order upon receipt and contact us immediately if it is defective, damaged, or you have received the wrong item so we can assess and correct the issue.

Exceptions / Non-Returnable Items

Some product types, such as special orders or personalized items, cannot be returned. For hygiene and health safety reasons, we cannot accept returns on single-use items or personal use items, such as sensor electrodes, that have been opened . We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific product, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Changes

The fastest way to get the product you want is to return the product you have and make a separate purchase for the new product after the return is accepted.

14-day withdrawal period in the European Union

Notwithstanding the above, if the product is shipped to the European Union, you have the right to cancel or return your order for any reason and without giving any justification within 14 days. As mentioned above, your product must be in the same condition as when it arrived: unused, with labels, and in its original packaging. You must also have a receipt or proof of purchase.

Refunds

Once we receive and review your return, we'll notify you and let you know if your refund request is approved. If your request is approved, a refund will automatically be issued to your original payment method within 10 business days . Please note that it may also take some time for your bank or credit card company to process and send the refund. If it's been more than 15 business days since we approved your return, please contact us at